This pilot fish has some extra money in his medical flexible spending account at the end of the year, and he knows it's use-it-or-lose-it time, so he decides to try Lasik surgery.

Pilot fish passes along a highly descriptive trouble ticket received by the help desk -- with maybe a little more information than strictly necessary.

A company executive has an e-mail problem with no technical solution -- but fortunately, this pilot fish has a nontechnical alternative.

This pilot fish works at a psychiatric hospital where, he says, "our most challenged individuals are all too often medical doctors."

This pilot fish's boss, the company controller, comes into IT one morning with his laptop -- and he's very worried.

This IT support pilot fish works as a contractor at a Defense Department facility, where the data-security requirements are stringent and old BlackBerries can pose a problem.

This company's main manufacturing plant is located in the sometimes frigid North, while another plant is in a place where it gets cold enough to snow only once every few years.

It's a few years ago, and this pilot fish works at a very large data processing outfit where every night there's a very large job that runs for hours -- until there's a problem.

It's a sizzling summer season at this retailer, and the main server has failed for the second time in a month -- but help is on the way.

This pilot fish works as a software developer at a big insurance company where his focus is applications -- applications for new life-insurance policies, that is.

A contractor is working to replace the outdated ventilation system in the office building where this IT pilot fish works. But that shouldn't pose any problems for IT -- at least in theory.

It's the 1990s, and this pilot fish working on a naval base is asked to build a Macintosh network -- including stringing the cable between offices inside the admiral's building.

User stops by this pilot fish's desk and asks for the help desk number -- then stops by a few minutes later to say that fish should be receiving a trouble ticket shortly.

Pilot fish's mailbox has grown beyond the storage limit set by the administrator. Solution: more mail.

Boss at this big mobile-phone service provider tells IT pilot fish to go to a cell site and let the exterminator in to spray for bugs. What could go wrong?