IssueTrak’s Help Desk Software, Customer Support Software and Issue Tracking Software solutions allow you to track issues and support requests across your organization 24 hours a day, 7 days a week. IssueTrak’s Zero Footprint, 100% web based solutions will increase the productivity and efficiency of your support and/or issue tracking operation while helping reduce costs and increase customer satisfaction. Best of all, IssueTrak is simple and easy to use.
"Email notification for critical issues is a Ralph Lauren Polo |
Helpdesk Software
Help Desk Software allows your customer service desk to run efficiently, resulting in faster incident resolution, controlled costs and increased overall customer satisfaction.
Do people stop you in the hall to request support? Do you track help desk requests with sticky notes? Streamline your IT service desk with IssueTrak’s Help Desk Software.
- easily track IT requests
- create and run reports
- streamline your service desk
Learn more about IssueTrak’s
Help Desk Software
Customer Service Software
Customer Support Software will help you to increase customer satisfaction while reducing your customer support costs. Are your customer service levels falling? Losing track of customer support requests?
Offer support to multiple organizations and people around the world, around the clock with IssueTrak’s Customer Support software.
- automatically assign requests
- create your own reports
- offer 24/7 support
Learn more about IssueTrak’s Customer Support Software
Issue Tracking Software
Issue Tracking Software will increase your organizations’ productivity and simplify ticket tracking whether you are part of a small team or a large organization. Keep track of various types of issues and resolve them quickly with IssueTrak’s Issue Tracking software.
From simple to very complex business processes, IssueTrak’s Issue Tracking makes it simple.
- simplify issue tracking
- easily assign new issues
- search past issues
Learn more about IssueTrak’s Issue Tracking Software
IssueTrak Features
Here are just some of the highlights in IssueTrak.
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New features in IssueTrak's help desk software allow users to link related issues to a single global issue. Issues can then be worked individually or from the global issue. Updates to the global issue can automatically propagate to the linked issues. |
When support staff members are out of the office, IssueTrak's help desk software will now automatically assign issues to a designated backup and send the appropriate notifications. |
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Our help desk software will automatically escalate an issue based on escalation rules you create. The escalation rule can change the priority and staff assignment of the issue. |
IssueTrak's helpdesk software allows users to spot trends and improve performance by building powerful reports and delivering them on a regularly scheduled basis to a targeted audience via email. |
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IssueTrak's helpdesk software offers you the flexibility to create tailored Web portals for your customers by customizing display names, logos, color schemes, and creating unique knowledge bases, dashboards and reports. |
When entering an issue in IssueTrak, users or support staff are prompted with intelligent guidance based on the information they are entering. This help desk feature can enhance service by offering troubleshooting or information gathering steps to the user. |
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Your organization has the flexibility to define how IssueTrak's help desk software looks and operates. Take advantage of over 50 user and system options to make IssueTrak your own. |
Create knowledge base articles from scratch or convert resolutions to issues into articles instantly. Email articles to your customers or allow your customers to search the knowledge base for frequently asked questions, how to articles, and other information. |
For a complete list of the features available view IssueTrak Feature List.