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This one is a bit dated, but back in the mid 90's when I was in charge of the web development team, I participated in the following scary exchange that turned out to be the first of several loaded questions based on a solution (based on the latest "hip" technology that made it into business magazines) looking for a problem.
...read moreGot a cold call from a recruiter recently with such a thick Indian accent that I had to ask him to repeat everything 4 times to even discover what the heck he was calling about. Apparently he had found my resume on a job site and was looking to fill a programmer position.
After describing the job, I discovered several things that inspired disinterest, which I honestly conveyed to the guy.
...read moreThis last week, one of the people that works on my team came into the office for a few days to work. As background, he lives 400+ miles away, and work from home most of the time.
While he was here, he managed to break the power supply on his laptop, and they had to swap his harddrive into a new chassis on his last day.
...read moreA long term employee at one of our help desks evidently didn't get the concept of the RSA SecureID fobs which displays a new 6 digit number every 30 seconds. You use that number in conjunction with a fixed number as your password to access certain secure systems. Once the number changes it is no longer valid to use.
...read moreI am the technology department in a small school district. Last week a person came into my office with her laptop, talking about an issue she is having.
She talks and talks, all the time I am looking at her, thinking a) I don’t know you, are you new here? b) that is not one of our laptops.
I'll keep this short. One of my friends was recently RIF'd from a certain tech firm because he was a manager of a department that included only himself. This had been done originally for administrative reasons and not like my friend was actually bucking for management. Anyhow, he got RIF'd with no notice because he fit into a box of managers with few to no employees under supervision.
...read moreBack in the Day when I was a newbie, I just got out of college and started working as a help desk agent. Our service depended whether the user lived on the east or west part of the Mississippi river.
I had a user call the help desk ask which side of the Mississippi DC was located?
...read moreAfter 15 years I should know better than trying to do something nice for users, but hope spings eternal against the jagged cliffs of user ???.
We recently had a manager leave and promoted an other person into that position.
...read moreOne night at the help desk, my boss and I are getting ready to close up (at 7pm) when a user walks in. Following help desk policy, we help him (even though we were supposed to close in 5 minutes). We ask the usual questions (whats the problem, what are you doing when this problem occurs, etc...) but apparently his problems were a little "unusual".
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