December 16, 2008 - 9:00 A.M.
Flashback to the 1980s, when a vendor tech can't figure out why a hard drive on this minicomputer fails every week -- especially since everything the computer operator says she does sounds fine.
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December 15, 2008 - 7:10 A.M.
When all the terminals at this company suddenly stop responding, this pilot fish soon finds the problem's cause -- and it's hard to miss.
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December 12, 2008 - 8:10 A.M.
It's the mid-1990s, and an empire-building VP's plan to replace Macs and Unix workstations collides with some very unhappy engineers and programmers -- and one fed-up pilot fish in the middle.
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December 11, 2008 - 8:45 A.M.
User catches this IT pilot fish in the hallway and asks her to look at his PC, because Microsoft Outlook takes so long to come up when he launches it.
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December 10, 2008 - 9:00 A.M.
Pilot fish at this international organization gets a panicked call from a system administrator in Africa, who tells him the switch configuration is gone.
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December 9, 2008 - 8:30 A.M.
Six months after this network engineer joins the technology review committee, he's called into a meeting to introduce some new technology.
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December 8, 2008 - 7:30 A.M.
It's demonstration time at this manufacturing company, where the engineering department is set to show off two financial information systems -- one of which is clearly not the favorite....
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December 5, 2008 - 9:20 A.M.
User calls this pilot fish, frustrated because he can't log into a supplier's Web site. The credentials are right, the log-in seems successful -- but something's not working.
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December 4, 2008 - 9:10 A.M.
IT pilot fish at a rural hospital gets a call out of nowhere from a big medical equipment supplier, who wants to know all about the hospital's wireless equipment. And why would that be?
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December 3, 2008 - 8:40 A.M.
It's the second week on the job for this help desk pilot fish when a user comes in with a problem backing up some files. But there's a little more to it than that.
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December 2, 2008 - 9:12 A.M.
At this construction company, there's a regular need to document conditions at the job sites -- and it's down to a regular routine.
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December 1, 2008 - 7:45 A.M.
User calls to tell IT pilot fish that her monitor won't turn on. He checks it out, and sure enough, it appears to need replacement.
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November 28, 2008 - 8:00 A.M.
Pilot fish is hired by this company to support an application that tracks orders on a manufacturing plant's shop floor. It's buggy, but not to worry -- a new version will be ready in six months.
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November 27, 2008 - 8:30 A.M.
This IT shop rolls out new software for the company's call center, and doesn't skimp on teaching the staff how to use it. But not every user gets it right.
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November 26, 2008 - 8:30 A.M.
This engineering office is installing a new network copier/printer in its word-processing department, and that involves making adjustments to a PC with some very finicky software.
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